Part Time Service Clerk / Service Writer - Hampshire, IL

Location: Hampshire, IL
Type of Employment: Part Time Service Clerk / Service Writer

Purpose: 

Assist the service manager and assistant service manager. Answers customer inquiries about the service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them and customer is billed out at work completion. 

Responsibilities:

  • Fields internal and external customer inquiries to the service department
  • Opens work orders as directed by the service manager / assistant service manager and maintains control until they are closed and invoiced
  • Maintains service records for dealership vehicles
  • May prepare service technician labor performance, productivity, and efficiency reports
  • May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up
  • May participate in Service EDUCATE training programs required for the development of skills and knowledge
  • Preview and close work orders
  • Call customers with quotes
  • Call customers with preview and set up payment method and delivery

Basic Qualifications:

  • Experience working in a service department
  • Experience with basic computer functions
  • Experience working cooperatively in a fast paced team environment
  • Experience communicating effectively verbally over the phone and in person as well as in writing
  • General understanding of mechanical / technical terms

Job Type: Part Time

Competitive Wages 

Email Application To: info@buckbrosinc.com


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